Acceptable use policy

You may not

• Ship any animal that isn't covered by a published species policy, or that a policy prohibits (for example, venomous reptiles).
• Ship birds, mammals or horses, or international shipments, through the parcel lane.
• Misdeclare species, counts, regulated status, declared value or packaging.
• Ship without the permits the law requires for a species or lane.
• Use a carrier rate or label as a substitute for eligibility approval.
• Hand off live animals at a location not confirmed to accept them.
• Upload unlawful, abusive or misleading content, or other people's personal data without a lawful basis.
• Probe, scrape or disrupt the platform, or attempt to access another organization's data.
• Abuse promotions, including self-referrals, duplicate accounts or repeatedly voided labels.

Enforcement

We may pause shipments, limit or suspend organizations, cancel labels where the carrier allows, and report unlawful activity to the relevant authorities.